How to Find the Right Credit and Collection Company
Here are some tips on how to find a credit and collection company:
Where to Start
- Get recommendations. Ask friends, family, or colleagues for personal insights into their experiences with different collection agencies.
- Search online reviews. Many websites publish reviews of credit and collection companies, which can give you a sense of the company’s reputation and customer service.
- Check with your state’s attorney general’s office. Many states let you search for complaints filed against credit and collection companies, so you can spot ones with a history of violating consumer laws.
- Contact the Better Business Bureau. The BBB is a non-profit that collects and publishes information about businesses, so search its website to see if complaints have been filed against a company.
- Look for a company that is licensed and accredited. Most states require credit and collection companies to hold a license, and you can verify this with your state’s regulatory agency. Many are also accredited by trade associations such as the Association of Credit and Collection Professionals (ACCP) and the International Association of Commercial Collectors (IACC).
Once you’ve narrowed down your choices, contact each company for more information about their services and fees. Also ask about their policies on communication, payment plans, and dispute resolution.
Here are some additional things to keep in mind when choosing a credit and collection company:
A Few More Things to Consider
- Choose a company that specializes in your type of debt. Different credit and collection companies focus on different areas — for example, some specialize in medical debt, while others focus on credit card debt.
- Choose a company with a strong track record. Ask about their success rate, and check their website or the BBB for any awards or recognition.
- Choose a company you feel comfortable with. Notice whether they seem respectful and professional, and whether they actually listen to your concerns.
Choosing the right credit and collection company takes research, so take your time and pick a company you feel comfortable with. Following these tips will improve your odds of finding a company that helps you get your debt under control.
At New World Collections we are experts in all aspects of bad debt recovery. We have the answers! Contact Us
