What should I look for when hiring a debt collection agency?

26 March , 2023

When hiring a debt collection agency, consider the following factors:

  • License and certification: Make sure the agency is licensed and certified to operate in your state.
  • Reputation: Research the agency’s reputation and read online reviews to see what previous clients have to say about their services.
  • Compliance with laws: Ensure that the agency is compliant with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
  • Experience: Consider the agency’s experience in collecting debt in your industry and the types of debt they have successfully collected in the past.
  • Communication: Look for an agency that provides regular updates and communicates effectively with you about the status of your accounts.
  • Fee structure: Consider the fees charged by the agency, including any upfront or monthly fees, and make sure they align with your budget and goals.
  • Results: Ask the agency for their success rate in collecting debt and what percentage of the debt they have recovered for previous clients.
  • Technology: Consider the agency’s use of technology and their ability to provide you with up-to-date information on your accounts.
  • 9000 Keystone Crossing Suite 635,
    Indianapolis, IN 46240
  • 1391 W 5th Ave Suite 375
    Columbus, OH 43212
  • (800) 847-7188
  • Monday - Friday: 9:00
    to 5:00 PM

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